Terms & Conditions

Glassware Manufacture

The Glassware Company does not manufacture the glass so we take no responsibility if any flaws or imperfection occur.

Return Policy

Upon receipt of goods, please check your order for breakages and accuracy. Return claims will only be accepted within 7 days (5 working days) of receipt of goods.

Shipping policy

Decorated orders will ship within 14 to 21 working days from artwork approval and receipt of full payment. For undecorated glassware orders will be shipped 5 to 7 working days from receipt of full payment. For each order, we select an appropriate shipping method that provides value and minimises chance of breakage. Please note that customers outside Australia shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.

Privacy policy

This following document sets forth the Privacy Policy for The Glassware Company website, www.glassware.net.au.

The Glassware Company is committed to providing you with the best possible customer service experience. The Glassware Company is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, The Glassware Company's online store requires the submission of personally identifiable information in order to complete a purchase. This may include but not limited to a unique username and password, delivery address, phone number or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Glassware Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

The Glassware Company reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Glassware Company reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

The Glassware Company welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (07) 5309 5403

Post: Attn: Privacy Policy,
The Glassware Company
3/36 Premier Circuit,
Warana, QLD 4558,

E-mail sales@glassware.net.au

The Glassware Company
service all of
Factory & Deliveries 3/36 Premier Circuit, Warana,
Sunshine Coast, Australia 4575.