Upon receipt of goods, please check your order for breakages and accuracy. Return claims will only be accepted within 7 days (5 working days) of receipt of goods.
Orders will ship within 7 to 14 working days from artwork approval and receipt of full payment. For each order, we select an appropriate shipping method that provides value and minimises chance of breakage. Please note that customers outside Australia shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.
The Glassware Company is committed to providing you with the best possible customer service experience. The Glassware Company is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, The Glassware Company's online store requires the submission of personally identifiable information in order to complete a purchase. This may include but not limited to a unique username and password, delivery address, phone number or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Glassware Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Glassware Company reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (07) 5309 5403
The Glassware Company
3/36 Premier Circuit,
Warana, QLD 4558,